/* f39 — Página de ayuda sin sesión. Paleta del DS Cálida/Viva (espejo de
   apps/mobile/theme/theme.ts): cream de fondo, rosa como único acento. */

:root {
  --rosa: #E88B7E;
  --rosa-deep: #D9715F;
  --rosa-band: #FAE3E1;
  --rosa-tint: #FBE6E1;
  --cream: #F7F7F8;
  --card: #FFFFFF;
  --ink: #2D2622;
  --ink-mute: #8A8079;
  --line: rgba(45, 38, 34, 0.10);
}

* { box-sizing: border-box; margin: 0; padding: 0; }

html, body { height: 100%; }

body {
  background: var(--cream);
  color: var(--ink);
  font-family: -apple-system, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  font-size: 16px;
  -webkit-font-smoothing: antialiased;
}

.shell {
  display: flex;
  flex-direction: column;
  max-width: 560px;
  margin: 0 auto;
  min-height: 100dvh;
  padding: env(safe-area-inset-top) 0 env(safe-area-inset-bottom);
}

.oculto { display: none !important; }

/* Header */
.header {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 14px 20px;
  border-bottom: 1px solid var(--line);
  position: sticky;
  top: 0;
  background: var(--cream);
  z-index: 2;
}
.header-icon {
  width: 38px; height: 38px;
  border-radius: 999px;
  background: var(--rosa-tint);
  display: grid; place-items: center;
  font-size: 17px;
}
.header h1 { font-size: 18px; font-weight: 800; }
.header-sub { font-size: 12px; color: var(--ink-mute); margin-top: 1px; }
.badge {
  margin-left: auto;
  background: var(--rosa-deep);
  color: #fff;
  font-size: 12px;
  font-weight: 700;
  border-radius: 999px;
  padding: 4px 10px;
}

/* Triage */
.pantalla { flex: 1; padding: 22px 20px; overflow-y: auto; }
#triage h2 { font-size: 22px; font-weight: 800; margin-bottom: 16px; }
.triage-botones { display: grid; gap: 10px; }
.triage-btn {
  text-align: left;
  font: inherit;
  font-weight: 600;
  font-size: 15.5px;
  color: var(--ink);
  background: var(--card);
  border: 1.5px solid var(--line);
  border-radius: 18px;
  padding: 16px;
  cursor: pointer;
}
.triage-btn.activa {
  border-color: var(--rosa-deep);
  background: var(--rosa-tint);
  color: var(--rosa-deep);
}
#triage-detalle { margin-top: 18px; }
.label {
  display: block;
  font-size: 11px;
  letter-spacing: 1.5px;
  text-transform: uppercase;
  color: var(--ink-mute);
  margin-bottom: 8px;
}
#email {
  width: 100%;
  height: 52px;
  border-radius: 16px;
  border: 1.5px solid var(--line);
  background: var(--card);
  padding: 0 16px;
  font: inherit;
  color: var(--ink);
}
.hint { font-size: 13px; line-height: 1.5; color: var(--ink-mute); margin-top: 12px; }

/* Chat */
#chat { display: flex; flex-direction: column; gap: 10px; }
.burbuja {
  max-width: 84%;
  border-radius: 18px;
  padding: 11px 15px;
  font-size: 15px;
  line-height: 1.45;
  white-space: pre-wrap;
  word-wrap: break-word;
}
.burbuja.tu { align-self: flex-end; background: var(--rosa); color: #fff; }
.burbuja.soporte { align-self: flex-start; background: var(--card); border: 1px solid var(--line); }
.burbuja .de {
  display: block;
  font-size: 10px;
  letter-spacing: 1px;
  text-transform: uppercase;
  color: var(--ink-mute);
  margin-bottom: 4px;
}
.sistema {
  background: var(--rosa-tint);
  border-radius: 16px;
  padding: 14px 16px;
  font-size: 13px;
  line-height: 1.5;
}

/* Composer */
.composer {
  display: flex;
  gap: 8px;
  align-items: flex-end;
  padding: 10px 20px calc(10px + env(safe-area-inset-bottom));
  border-top: 1px solid var(--line);
  background: var(--cream);
  position: sticky;
  bottom: 0;
}
#texto {
  flex: 1;
  min-height: 46px;
  max-height: 120px;
  resize: none;
  border-radius: 16px;
  border: 1.5px solid var(--line);
  background: var(--card);
  padding: 12px 16px;
  font: inherit;
  color: var(--ink);
}
#enviar {
  width: 46px; height: 46px;
  border: 0;
  border-radius: 999px;
  background: var(--rosa);
  color: #fff;
  font-size: 19px;
  cursor: pointer;
  box-shadow: 0 10px 22px rgba(232, 139, 126, 0.32);
}
#enviar:disabled { background: var(--rosa-band); box-shadow: none; cursor: default; }

.error { color: var(--rosa-deep); font-size: 13px; font-weight: 600; padding: 0 20px 10px; }
.nota { color: var(--ink-mute); font-size: 12.5px; padding: 0 20px 14px; text-align: center; }